Privacy Policy – 3pk365

1. Introduction and Data Controller

3pk365 ("we", "us", "our") is committed to protecting and respecting the privacy of all users ("you", "User", "Player") who access and use the platform at https://3pk365.net (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

For the purposes of applicable data protection legislation, 3pk365 is the data controller responsible for your personal information. By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

3pk365 collects personal information that is necessary to provide our gaming and betting services, comply with regulatory obligations, and maintain the security and integrity of the Platform. The categories of data we may collect include:

• Identity Data: Full name, date of birth, nationality, and a copy of government-issued identity documentation when required for verification purposes.
• Contact Data: Email address, telephone number, and residential address (including city and country, e.g. Karachi, Lahore, Islamabad, or elsewhere in Pakistan).
• Account Data: Username, encrypted password, account preferences, and security settings.
• Financial Data: Payment method details (e.g. JazzCash mobile number, Easypaisa account reference, bank account details, card type), transaction records, deposit and withdrawal history, and PKR balances.
• Gaming Data: Game history, bets placed, outcomes, session durations, and responsible gaming settings including any self-exclusion or limit configurations.
• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, and referring URL.
• Usage Data: Pages visited on the Platform, features accessed, time spent on each section, and click-path data.
• Communications Data: Records of any correspondence with our customer support team, including live chat transcripts, emails, and support ticket content.

We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless specifically required by law or explicitly provided by you in the context of a responsible gaming self-assessment.

3. How We Use Your Information

3pk365 uses the personal data we collect for the following purposes:

• To register and administer your account on the Platform.
• To verify your identity and age in accordance with our eligibility requirements (18+ strictly).
• To process deposits, withdrawals, and other financial transactions in PKR and other supported currencies.
• To provide, maintain, and improve the gaming and betting services available on the Platform.
• To detect and prevent fraud, money laundering, collusion, and other prohibited activities.
• To comply with applicable legal, regulatory, and anti-money laundering (AML) obligations.
• To communicate with you about your account, including verification requests, security alerts, and transaction confirmations.
• To send you promotional communications about bonuses and offers where you have consented to receive such communications, or where we have a legitimate interest in doing so.
• To administer responsible gaming tools and monitor for indicators of problem gambling behaviour.
• To analyse Platform usage data for the purpose of improving user experience, fixing bugs, and optimising performance.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, 3pk365 relies on the following bases:

• Performance of a Contract: Processing necessary to register your account, process transactions, and provide the services you have requested.
• Legal Obligation: Processing required to comply with applicable anti-money laundering, age verification, data retention, and other regulatory requirements.
• Legitimate Interests: Processing necessary for the prevention of fraud and abuse, network security, Platform analytics, and direct marketing to existing customers, where such interests are not overridden by your rights.
• Consent: Where you have given specific consent, for example to receive promotional communications or to participate in optional features such as personalisation. Consent may be withdrawn at any time by contacting us at the address in Section 14.

5. Sharing and Disclosure of Data

3pk365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with:

• Payment Service Providers: Including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, card networks, and cryptocurrency processors, solely to facilitate your deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and AML screening services to verify your identity and comply with regulatory requirements.
• Game Providers: Software studios and live casino operators who supply games to the Platform may receive the minimum data necessary to deliver their services (e.g. player session tokens).
• Regulatory and Law Enforcement Authorities: Where required by law, court order, or regulatory direction, we may disclose your data to competent authorities.
• Service Providers: Third-party processors (e.g. cloud hosting, analytics, customer support software) who process data on our behalf under data processing agreements that prohibit independent use of your data.

All third parties with whom we share data are required to handle your personal information in a manner consistent with applicable data protection standards.

6. Cookies and Tracking Technologies

The 3pk365 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session state, and gather analytical data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how visitors use the Platform (pages visited, errors encountered) to help us improve performance.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming configurations.
• Targeting Cookies: Where applicable, used to present relevant promotional content. These are only deployed with your consent.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform.

7. Data Retention

3pk365 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and audit obligations. Specifically:

• Account data and identity verification records are retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction records and gaming history are retained for a minimum of five (5) years.
• Communications with customer support are retained for three (3) years unless a longer period is required for an open dispute or regulatory inquiry.
• Technical and usage data is retained in aggregated or anonymised form for analytical purposes after individual records are no longer required.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

8. Data Security

3pk365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transmission of all data between your device and our servers over HTTPS using TLS encryption.
• Storage of passwords in hashed form using modern cryptographic algorithms. Plaintext passwords are never stored.
• Access controls restricting personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability scanning of Platform infrastructure.
• Incident response procedures for the detection, investigation, and notification of data breaches.

Whilst we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your account credentials as described in our Terms & Conditions.

9. International Data Transfers

The 3pk365 Platform is operated from servers that may be located outside Pakistan. By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, 3pk365 ensures that appropriate safeguards are in place, such as contractual data protection provisions with the receiving parties, to ensure that your data receives a level of protection equivalent to that applicable in your home jurisdiction.

10. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by 3pk365:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: To request that we restrict processing of your data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: To object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at the details provided in Section 14. We will respond to your request within a reasonable timeframe and in any event within 30 days, subject to verification of your identity.

11. Children's Privacy

The 3pk365 Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately at the contact address in Section 14.

12. Responsible Gaming and Data

3pk365 may use your gaming history, session data, and account activity to identify patterns consistent with problem gambling behaviour, in order to fulfil our responsible gaming obligations. Where such patterns are identified, we may contact you to discuss the availability of responsible gaming tools including deposit limits, session limits, and self-exclusion, or to apply restrictions to your account in accordance with our Responsible Gaming Policy.

Data processed for responsible gaming purposes is handled with particular care and is not used for marketing or commercial profiling. It is retained for as long as necessary to fulfil our duty of care and comply with applicable gaming regulations.

13. Changes to This Policy

3pk365 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Users via a notice on the Platform or by email to the address associated with your account. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 3pk365, please contact our Data Protection team:

Email: [email protected]

Our support team is available 24/7 via live chat on the Platform and aims to respond to written privacy enquiries within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with a competent data protection supervisory authority in your jurisdiction.